Our 24-hour refund promise
Every Lead on Leads24 is human phone-verified before it reaches the marketplace. If you unlock a Lead and discover that the contact data is invalid, you can request a refund or wallet credit within 24 hours of purchase.
This page is maintained by Leads24 as app-owned editable content. It describes our current refund practices and is not an independent certification of results or outcomes.
Disconnected or invalid number
The phone number provided cannot be reached after multiple attempts during business hours.
Fake or spoofed inquiry
The inquiry appears fabricated, the client denies requesting services, or the project details are materially false.
Wrong contact person
The named contact is unreachable and the alternate number also fails verification.
How refunds work
Unlock the Lead
Purchase a Shared, Exclusive, or wallet-funded Lead through the dashboard or mobile app.
Try to verify within 24 hours
Call or message the client. If the number is invalid or the inquiry is fake, tap 'Request Refund' on the Lead card.
Refund to wallet
Approved refunds are credited instantly to your Leads24 wallet and can be used to unlock new Leads immediately.
Optional cash refund
If you prefer a cash refund to your original payment method, our support team can process it within 5–10 business days, subject to payment-provider timelines.
What is not covered
A refund applies to data quality, not to sales outcomes. The following situations are outside the refund scope:
- The client is reachable but chooses not to proceed with your proposal.
- The project scope, timeline, or budget changes after the initial handover.
- You have already initiated direct contact with the client outside the Platform.
- The refund request is submitted more than 24 hours after unlocking the Lead.
- The Lead was purchased as part of a non-refundable promotional bundle clearly marked as such.