Privacy Policy

Leads24 ('we', 'us', or 'our') respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, use our mobile apps, purchase leads, or otherwise interact with our Platform.

By using the Platform, you consent to the practices described in this policy. If you do not agree, please discontinue use of the Platform.

This page is maintained by Leads24 as app-owned editable content. It reflects our current privacy practices and is not an independent certification or legal opinion. For advice on your own compliance obligations, please consult a qualified professional.

Account information: name, business name, email address, phone number, billing address, GST number (if provided), and payment details processed by our secure payment partners.

Lead data: project owner or business contact names, phone numbers, WhatsApp numbers, project locations, budget ranges, project types, and verification notes created by our team.

Usage data: IP address, browser type, device information, pages visited, time spent, app crash logs, and interaction events. This helps us improve security, performance, and user experience.

Communication data: emails, WhatsApp messages, support tickets, and call metadata related to verification or customer support.

To provide and operate the Platform, including matching buyers with verified leads, processing payments, and maintaining wallet balances.

To verify leads through human phone calls and WhatsApp confirmations, and to display verification timestamps and budget brackets to buyers.

To communicate with you about your account, purchases, refunds, service updates, and marketing offers (where permitted and with opt-out options).

To detect fraud, abuse, or illegal activity, and to enforce our Terms of Service and Refund Policy.

To analyze usage trends and improve our dashboard, mobile apps, verification workflows, and customer support.

Lead contact details are shared only with the buyer who unlocks the Lead. Shared Leads are sold to a maximum of two buyers; Exclusive Leads are sold to one buyer only.

We use trusted third-party service providers for payment processing, cloud hosting, analytics, email delivery, and customer support. These providers process data only on our behalf and under contractual obligations.

We may disclose information if required by law, regulation, court order, or to protect our rights, users, or the public.

We do not sell personal information to unrelated third parties for their own marketing purposes.

We use cookies and similar technologies to remember your preferences, keep you signed in, understand how users navigate the Platform, and measure the effectiveness of our marketing.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect dashboard functionality or sign-in state.

We may use analytics providers to collect aggregated, non-identifying usage data. This data is used to improve the Platform and is not used to personally identify you.

We retain account and transaction data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Lead verification records are retained to support refund investigations, quality audits, and marketplace integrity.

If you request account deletion, we will delete or anonymize your personal data unless retention is required by law or for legitimate business purposes such as fraud prevention.

You may update your profile information, change communication preferences, and review your purchase history through the dashboard or by contacting support.

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or export your personal data. To exercise these rights, email us at info@leads24.co.in.

We will respond to reasonable requests in accordance with applicable law. We may need to verify your identity before processing sensitive requests.

We implement administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, alteration, disclosure, or destruction.

No online platform can guarantee absolute security. We encourage you to use strong passwords, enable any available security features, and report suspicious activity immediately.

Leads24 is headquartered in Surat, India, and serves buyers and project owners in India, Dubai, the UAE, and other international markets. Your data may be processed on servers located outside your country of residence.

When we transfer data internationally, we rely on appropriate safeguards such as standard contractual clauses or the recipient country's adequacy status, where required by law.

The Platform is intended for professionals and businesses. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal data, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new effective date. Material changes will be communicated via email or an in-app notice.

For privacy-related questions, data access requests, or account deletion requests, contact us at:

Email: info@leads24.co.in

Call / WhatsApp: +91 6359615055

HQ: International Finance Centre, Vesu, 210, 2nd Floor, IFC 402, VIP Rd, Surat 395007, India